Alexander Dennis is launching a digital warranty management system through its online AD24 service portal. With this digital warranty management system customers will be able to submit warranty and parts claims as well as chargeable service requests through online forms.
This new AD24 digital warranty management will go live for UK customers on 19th January 2026, with international markets to follow in subsequent months. Customers submit their claims at Alexander Dennis through online forms that use a guided process designed to capture all relevant information. Submitted claims and requests can be tracked in real time, with live status updates provided. AD24 will also offer an archive of past claims, parts replaced and completed requests to facilitate customers’ record-keeping. Pete Collinson, AD24 Director at Alexander Dennis, said: “This new system will
deliver measurable benefits for bus operators by streamlining their warranty process. It will cut admin time, enable faster processing, improve visibility of ongoing work and ultimately reduce downtime across operators’ fleets." The new function will add to Alexander Dennis’s growing AD24 online customer support portal, which provides access to further key resources including online spare parts orders and digital access to technical publications including service manuals and operating guides.